· Provide a point of contact for suffering alcoholics, and “first line” advice on dealing with alcoholism.

· Refer callers to members of AA who can provide local help and advice, and can introduce them to local meetings.

· Act as a point of contact for members of AA for information on local meetings and facilities (using the local number 0161 236 6569).

The Manchester Telephone Service

What it does

Alcoholics Anonymous

Newton Street (Manchester) Telephone Office

Who does it

· The telephones are manned for 12 hours daily (11am to 11pm) by volunteers who typically work for one 4 hour shift each week.

· The service is managed by a committee nominated by the three local Intergroups; Manchester, East Cheshire & East Lancashire.

· The service is funded primarily by the three Intergroups, though some individual groups also provide donations.

· Primarily volunteers - both to man the telephones on a regular basis, and to act as 12^th  step responders locally. AA members who have a minimum of 12 months sobriety and the backing of their Home Group are welcome to apply by calling the office on 0161 236 6569.

· Money - whilst all the staff are volunteers there are overheads of about £1,000/month to be paid. Please remember this when you are contributing to the “Pot”.

What does it need to maintain this vital service?